You accept this Agreement by clicking "I agree," by creating an account, by paying any fee, or by using the Services. Acceptance binds the Installer business entity.
We record your acceptance — including the version of the Agreement, a cryptographic hash of the document, your IP address, your user-agent, the timestamp, and the identity of the accepting individual — at account creation and at material transactions (Credit purchases, Postcard sends, Deposit collections). The version then in effect governs each transaction.
The individual accepting represents that they (a) are at least 18 years old, (b) are authorized to bind the Installer, and (c) have read and understood Sections 9 (Platform Fee), 21 (Limitation of Liability), and 23 (Dispute Resolution) in particular.
You represent and warrant that:
The Services are currently offered in the United States only. We may suspend or terminate accounts that violate this Agreement.
Subject to your continued compliance with this Agreement and timely payment of all amounts due, Light Launch grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes during the term of your account, and solely for the marketing and sale of permanent-lighting installation services within the United States. All rights not expressly granted are reserved.
You represent, warrant, and covenant on a continuing basis that:
Light Launch does not require Installers to carry any specific insurance policy or to name Light Launch as an additional insured. Whatever insurance you carry is between you, your Homeowners, and your carrier.
Renders are illustrative approximations generated by artificial-intelligence systems (currently including Google Gemini) from publicly available Street View imagery. You agree that:
You will not, and will not allow any user, to:
| Item | Price | Notes |
|---|---|---|
| Mailed Postcard (per piece, any approved size) | $1.00 USD | Charged at the moment the Postcard is queued. Includes one Render and one mailing. |
| Re-mail of an existing Render | $1.00 USD | Per additional mailing. |
| Platform fee on Customer-Portal payments | 4.85% | See Section 9. Applies only to payments processed through Light Launch. |
| Demo Kits, materials, and other physical goods | As posted in the Services | Light Launch is the merchant of record for these. |
All prices are in U.S. dollars and exclusive of applicable taxes, which you are responsible for paying. Pricing displayed at checkout governs each individual transaction.
Current pricing is promotional. We may change pricing at any time with reasonable advance notice. Continued use after a price change constitutes acceptance of the new pricing.
If a charge fails, we will notify you and give you fourteen (14) days to update your payment method. If the issue is not resolved within fourteen (14) days, we may suspend your account until amounts are paid. We do not authorize ourselves to charge any payment method on file without your involvement beyond the specific transactions you initiate.
When a Homeowner pays through Light Launch's Customer Portal (routed via Stripe Connect), Light Launch deducts a platform fee of 4.85% of the payment (the "Platform Fee") as a destination-charge application fee before transferring the balance to the Installer's Stripe Connect account.
The Platform Fee applies only to payments processed through Light Launch's Stripe Connect infrastructure. Sales the Installer closes outside Light Launch — including deals where the Homeowner pays the Installer by cash, check, ACH, financing, the Installer's own card processor, or any channel that does not route through Light Launch — are not subject to the Platform Fee. The Installer has no obligation to report offline sales to Light Launch, and Light Launch claims no fee on them. This applies even when an offline sale closes with someone the Installer first encountered through Light Launch (for example, the neighbor of a homeowner who received a postcard, contacted directly without a Light Launch touchpoint).
We may change the Platform Fee with reasonable advance notice. A new Platform Fee applies only to payments processed after its effective date.
If a payment processed through Light Launch is refunded, the corresponding Platform Fee is refunded to the Installer's Stripe Connect account along with the principal. Chargebacks are handled per Stripe's policies and Section 10.
The refund/chargeback handling in §9.4 survives termination of this Agreement with respect to payments processed through Light Launch during the term.
To accept Deposits through the Services, you must onboard to Stripe Connect. You acknowledge and agree that:
Light Launch is not a postal carrier. Postcards are produced and inducted into the U.S. mail stream by our third-party print and mail vendor. You agree that:
For Demo Kits, materials, and other physical goods sold through the Services, Light Launch is the merchant of record. Pricing, shipping, returns, and warranty terms are as posted at checkout. Risk of loss transfers on delivery to the carrier. Physical products are not subject to the Platform Fee in Section 9.
"Light Launch IP" means the Services and every component of them, including: software, user-interface designs, layouts, copy, system templates, ornament libraries, Postcard designs, design tokens, AI prompts and pipelines, the "Render Agent" workflow, the Customer Portal layout, the recovery email and SMS drip framework, the "Light Launch" name, logos, and marks, documentation and training content, dashboards, and all improvements, derivatives, modifications, and adaptations of any of the foregoing.
As between the parties, Light Launch and its licensors own all right, title, and interest in and to the Light Launch IP. Nothing in this Agreement transfers any of those rights to you.
You retain ownership of content you upload, including brand assets, customer lists, photos, and notes ("Installer Content"). You grant Light Launch a limited, non-exclusive, non-sublicensable license to host, copy, transmit, display, and process Installer Content solely as necessary to (a) operate, secure, and support the Services for your benefit, (b) comply with law, and (c) generate Renders, Quotes, and Postcards you ask the Services to produce. This license ends when you delete the underlying content or close your account (subject to the retention schedule in Section 19).
You receive a perpetual, royalty-free, non-exclusive license to use Renders and Postcard designs the Services produced for you, in your marketing, sales, and records — including after you close your Light Launch account. You may not resell, sublicense, or syndicate them as standalone products, and you may not feed them to a third-party service that generates competing AI renders.
Light Launch may use de-identified, aggregated metrics from your use of the Services (such as conversion rates, average response times, and feature adoption) to operate, secure, measure, and improve the Services. We will not publicly identify you as a customer, use your company name or logo in marketing, or use identifiable Installer Content to train AI models without your prior written consent.
If you submit feedback, suggestions, bug reports, or feature requests, you grant Light Launch a perpetual, royalty-free license to use and incorporate them without obligation or attribution.
You will not, and will not assist any third party to reverse-engineer, decompile, disassemble, decrypt, or otherwise attempt to derive source code, prompts, embeddings, model weights, or infrastructure design from the Services, nor use the Services to train any competing model or system.
Light Launch will not use, sell, rent, or disclose your customer lists, customer contact data, sales records, or other identifiable Installer Content except (a) as needed to operate, secure, and support the Services for your benefit, (b) as required by law, (c) in de-identified aggregated form per §13.5, or (d) with your prior written consent. We will not market to your customers on our own behalf or transfer your customer data to another Installer.
"Confidential Information" means non-public features of the Services that are explicitly marked "beta," "preview," "early access," or "confidential" by Light Launch. You will not publicly post screenshots, recordings, or benchmarks of Confidential Information for one (1) year after Light Launch first makes it available to you. This Section does not apply to information that is public, was already known to you, or was developed independently without reference to Confidential Information.
Either party may seek temporary, preliminary, or permanent injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual-property rights, breach of confidentiality, or violation of Section 7 (Acceptable Use). The party seeking relief is not required to post a bond if not required by law. Equitable relief is in addition to actual damages proven at law; this Agreement does not impose liquidated damages, multipliers, or fixed-amount penalties on either party.
The Services rely on third-party providers, currently including Stripe, Lob, Google (Gemini, Maps, Street View, Roads, Solar, Geocoding), BatchData, Postmark, Supabase, and Vercel. Your use of the Services constitutes your acceptance of the applicable terms of those providers, and you agree we are not responsible for their acts, omissions, outages, pricing changes, or policy changes. We may add, remove, or replace third-party providers without notice.
The Services are currently offered in beta. Under this Section:
Our collection and use of personal information is governed by the Privacy Policy, which is incorporated by reference. Important consumer-facing disclosures — AI-render disclosure, Street View source, BatchData enrichment opt-out, TCPA/CAN-SPAM, platform-fee disclosure to Homeowners, cookies and analytics, beta status, geographic availability, accessibility target, and DMCA-agent contact — are consolidated below.
Images depicting a home with permanent lighting are AI-generated approximations from Street View imagery, not engineering documents. The actual installation may differ. The contract for the install is between Homeowner and Installer.
Street-level photographs are sourced from Google Street View under Google's license terms. Light Launch does not own them. Property owners may request obscuring or removal via Google directly: support.google.com/maps/answer/3094088.
Contact data (name, phone, email) associated with addresses is sourced from third-party providers (currently including BatchData). Homeowners may request suppression from outreach sent through the Services by emailing privacy@lightlaunch.ai.
Email sent through the Services complies with CAN-SPAM and includes unsubscribe. SMS is sent only after a recipient has affirmatively provided a phone number; STOP opts out, HELP gets help. Installers — not Light Launch — are responsible for TCPA, state Do-Not-Call, and other applicable consumer-protection compliance.
When a Homeowner pays a Deposit through Light Launch's Customer Portal, the Platform Fee in Section 9 (currently 4.85%) is deducted before the remainder is transferred to the Installer. The fee is disclosed before the Homeowner confirms payment.
Light Launch uses cookies, local storage, anonymous visitor identifiers, and analytics events to operate, measure, and improve the Services. Engagement events on Customer Portals may be used by Light Launch and the Installer as evidence in chargeback disputes.
The Services are offered in the United States only. Data is stored on U.S.-based infrastructure (currently Supabase and Vercel). The Services are not offered to residents of the EEA or UK.
Light Launch is working toward conformance with WCAG 2.1 Level AA. We do not guarantee conformance. Report barriers to legal@lightlaunch.ai.
To report content that infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to legal@lightlaunch.ai (subject: "DMCA Notice").
Either party may terminate this Agreement at any time, for any reason or no reason, by closing the account or by written notice. Except where Light Launch terminates for material breach, suspected fraud, risk to other users, non-payment after the 14-day grace period in §8.4, or as required by law, Light Launch will provide at least fourteen (14) days' written notice before terminating an Installer account. Sections that by their nature should survive — including 5, 6, 7, 8, 9, 10, 13, 14, 15, 17, 18, 19.3, 20, 21, 22, 23, and 26 — survive.
Before terminating, you may export Installer Content via the in-product export tools or by emailing the contact below. We may charge a reasonable fee for unusually large or custom exports.
The Services are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted operation. Light Launch does not warrant that Renders will be accurate, that Postcards will arrive on any specific date, that Homeowners will respond, or that the Services will be error-free. You bear all risk associated with your business decisions made using the Services.
While the Services are in beta (see §17), Light Launch makes no specific availability commitment. After beta, Light Launch will use commercially reasonable efforts to maintain a monthly availability target of 99.5%, measured across the production functions and frontends. Where documented downtime in a calendar month exceeds eight (8) hours and is attributable to Light Launch (not to an installer-side configuration, a third-party provider listed in §16, or force majeure), Light Launch will issue a service credit equal to a pro-rata refund of any subscription fees paid for that month, applied to the next invoice.
Light Launch warrants that it has the right to license the Services to the Installer as described in this Agreement and that, to its knowledge as of the effective date, the Services do not infringe any valid third-party intellectual-property right when used as intended. This warranty is the basis for the indemnification in §22.2.
To the maximum extent permitted by law, Light Launch and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility of such damages.
Light Launch's total aggregate liability arising out of or relating to this Agreement or the Services will not exceed the greater of (a) the fees you paid to Light Launch in the twelve (12) months preceding the event giving rise to the claim, or (b) $1,000. While the Services are in beta, the cap is reduced to the greater of (a) fees paid to Light Launch in the thirty (30) days preceding the event, or (b) $500.
The cap and excluded-damages limits do not apply to: (i) your payment obligations, including the Platform Fee; (ii) your breach of Section 7 (Acceptable Use), Section 13 (IP), or Section 14 (Confidentiality); (iii) your indemnification obligations; (iv) liability for fraud or willful misconduct; and (v) any liability that cannot be limited under applicable law.
You will defend, indemnify, and hold harmless Light Launch and its affiliates, officers, employees, agents, contractors, suppliers, and licensors from and against any third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your installation work, Quotes, warranty obligations, or interactions with Homeowners; (b) your breach of this Agreement or of any law; (c) your Installer Content; (d) any claim that you lacked required licenses or authority; (e) your communications to Homeowners (including TCPA, CAN-SPAM, and state Do-Not-Call claims); and (f) chargebacks, refunds, or consumer complaints related to Deposits. Light Launch may participate in any defense at its own expense and will reasonably cooperate.
Light Launch will defend, indemnify, and hold harmless Installer from and against any third-party claim that the Services as provided by Light Launch infringe such third party's U.S. patent, copyright, trademark, or trade-secret rights, and will pay damages and reasonable attorneys' fees awarded by a court of competent jurisdiction or agreed in a settlement Light Launch authorizes. Light Launch's obligation under this §22.2 is subject to the liability cap in §21.2 and does not apply to: (a) claims arising from Installer Content; (b) claims arising from Installer's modifications, misuse, or use of the Services outside the scope of this Agreement; (c) claims arising from Installer's combination of the Services with non-Light-Launch products or data; (d) claims arising from Installer's continued use of the Services after Light Launch notified Installer to stop because of an infringement claim and offered a non-infringing alternative or a refund of unused prepaid amounts. The indemnified party will give prompt notice of the claim, allow the indemnifying party to control the defense and settlement, and reasonably cooperate.
The indemnified party will give prompt written notice of any indemnifiable claim. Failure to give prompt notice releases the indemnifying party only to the extent the failure materially prejudices the defense.
Before filing a formal claim, you and Light Launch agree to attempt to resolve the dispute informally by sending a written notice to the contact address below and giving the other party sixty (60) days to respond.
Any dispute, claim, or controversy arising out of or relating to the Services or this Agreement that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will be conducted in Erie County, New York, or by video at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.
You and Light Launch agree to bring claims only in an individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative action. An arbitrator may not consolidate more than one party's claims and may not preside over any form of representative proceeding.
You may opt out of this arbitration agreement by sending written notice within thirty (30) days of first accepting this Agreement. The notice must include your name, business name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision.
Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights — including under Sections 13, 14, and 15 — without first proceeding to arbitration.
Any claim against Light Launch must be brought within one (1) year after the cause of action accrues, or it is permanently barred, to the maximum extent permitted by law.
The following terms apply between Light Launch and any Homeowner who interacts with a Customer Portal hosted on the Services, and are presented to Homeowners at the Customer Portal. They are included here so Installers understand what Homeowners agree to.
Light Launch operates the website and tools that allow the Installer to present a quote and accept a deposit. Light Launch is not the company that will install lights at the Homeowner's home. The installation contract is between Homeowner and Installer. Light Launch is not a party.
The image of the home with lighting was generated by AI from a publicly available Street View photograph. It is an approximation, not an engineering drawing. The finished install may look different.
If the Homeowner pays a deposit through the Customer Portal: the deposit is collected by the Installer through Stripe Connect; Light Launch deducts a Platform Fee of up to 4.85% before transfer to the Installer; the card statement may show the Installer's name, Stripe, or Light Launch.
Refunds are controlled by the Installer. Before filing a chargeback, the Homeowner is asked to contact the Installer first and then Light Launch at support@lightlaunch.ai.
Any warranty referenced on the Customer Portal — including any lifetime 50,000-hour LED warranty (approximately 25 years at normal use) — is offered by the Installer, not by Light Launch.
By submitting a phone or email, the Homeowner agrees that the Installer (and Light Launch on the Installer's behalf) may contact them about their project, including by automated text, automated dial, and pre-recorded voice. Consent is not a condition of purchase. STOP opts out; HELP gets help.
The Homeowner represents they are at least 18 and authorized to request services at the addressed property.
Light Launch provides the Customer Portal "AS IS" and "AS AVAILABLE," without warranty of any kind. Light Launch's total aggregate liability to a Homeowner for any claim arising from a Customer Portal will not exceed $100 or the Platform Fee Light Launch retained on transactions the Homeowner completed, whichever is greater. Liability that cannot be limited under applicable law is not limited.
Disputes between a Homeowner and Light Launch are resolved as set out in Section 23 (informal notice; AAA individual arbitration; class waiver; 30-day opt-out; small-claims and injunctive carve-outs).
New York law, without regard to conflict-of-laws principles. Non-waivable consumer-protection rights in the Homeowner's state are not removed.
We may update this Agreement from time to time. We will post the new version with a new effective date and, for material changes, give at least fourteen (14) days' notice through the Services or by email. Your continued use after the effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the Services and close your account. Changes do not retroactively reduce obligations already accrued.
Light Launch · Lancaster, New York
Legal & privacy: legal@lightlaunch.ai
Support: support@lightlaunch.ai
installer_consents log. The version of the Agreement then in effect governs each transaction.